Performance measurements based on reliability of product. These methods shall demonstrate the ability of the p rocesses to achieve planned results. Tl 9000 is the telecom quality management and measurement system. Adopting the tl 9000 management system allows your company to demonstrate its compliance to the high standards required by the ict and telecommunication industry. It places more emphasis on quality planning, executive involvement, design, reliability, lifecycle management, software and services, continuous improvement, customersupplier communications and the use of industrywide metrics.
Since its inception at motorola in the early 1980s, six sigma has helped large and small companies solve problems. Benchmarks nortel pdf,10kb centralized versus decentralized data collection nortel pdf,11kb contractual and rfp issues lucent pdf,50kb cost benefit analysis bizphyx pdf,11kb documentation and record keeping lucent poland pdf,11kb goal setting lucent pdf,17kb. Tl 9000 quality system requirements rooted in iso 9001. Software product quality practices quality measurement and. Tl 9000 quality management system measurements handbook npr examples. Point smp and there are lots of core files in the directory. The tl 9000 quality management system qms measurements handbook release 5. This will be the first industry specific standard published which incorporates iso 9001. They can be manual or automated, metallic or optical. Pdf software product quality practices quality measurement and. Tl 9000 certification for the telecommunication industry.
In addition, companies who are certified to tl 9000 must report on a set of standardized metrics for performance. Software product quality practices quality measurement and evaluation using tl9000 and isoiec 9126. Cnote a management with executive responsibility should demonstrate their active involvement in long and shortterm quality planning. Buyers benefit from assured consistent quality across all products and services by using tl 9000 certified suppliers, along with significant cost savings of onsite inspections. The unique difference between tl 9000 and current iso 9001 practice is tl 9000s use of metrics in continuous quality improvement. Quality measurement would be determined as shown in table 8. When considering the tl 9000 gsi measurement, it is important to remember that the intent of the measurement is to. Like the frt measurement, ofr is not normalized and is reported as a percentage of overdue problem reports that were fixed. The tl 9000 handbooks the tl 9000 quality management system requirements handbook and the tl 9000 quality management system measurements handbook are designed specifically for the telecommunications industry to document industry quality management system requirements and measurements. The standard is published in the united states by the. Quality standards, procedures, and complaints 1 quality commitment commitment to quality is a primary requirement of this agreement and as used herein shall mean conformance to the terms, conditions and specifications of this agreement.
Tl 9000 is a quality management practice designed by the quest forum in 1998. Software product quality practices quality measurement and evaluation using tl9000 and isoiec 9126 witold suryn 1, alain abran 2, pierre bourque 3. Forward the results to stakeholders inside or outside the organization. Tl 9000 iso consulting worldwide,iso certificate worldwide,iso. The usefullness of tl 9000 the key to tl9000 is metrics. When considering the tl 9000 otd measures, it is important to remember that the intent of the measures is to drive improvement in delivery performance as. This is what differentiates it from other industry imposed requirements imho. Crossconnect systems, such as distributing frames, digital signal cross connects dsxs and. Due to the increased focus on reporting high costs of poor quality copq, tl 9000 metrics provides the data essential to move through each stage of the product life cycle. Organizations will need to have successfully transitioned by 14 september 2018, which is the same deadline for the iso 9001. Management system based on the quality manual and its support documents. The tl 9000 quality management system qms measurements handbook point release 5.
Book 2 contains 11 families of measurements metrics. A unique difference from iso 9001 is the use of metrics to assess the quality level of products and services. We use your linkedin profile and activity data to personalize ads and to show you more relevant ads. Adding requirements related to metrics, including defining targets, tracking data, reporting data to a central database and. The iso 9000 family of quality management systems qms is a set of standards that helps. It also aids in the validation of the quality of your processes, products and services. Tl 9000 is a quality management system for the design, development. Tl 9000 quality management system requirements, handbook current release, and tl 9000.
The product metric data is reported to you by your customer s. If your company is one of an estimated 10,000 worldwide suppliers of hardware, software or services to the telecommunications industry being tl 9000 registered may make the difference between your companys continued success or. As with isots 16949 for the automotive industry and as9000 for the aerospace industry. Tl 9000 quality management system measurements handbook. Tl 9000 is the first unified set of quality system requirements and metrics. Network health monitoring the service lets you easily monitor network health, with an. Tl 9000 is a sector specific derivative of the iso 9000 quality management standard.
Tl 9000 is a quality management system built on iso 9001 and the eight quality principles but designed specifically for the communications industry. Data shall be submitted according to the format provided by the tl 9000. New interpretations, lack of objective evidence can cause difficulties. The qms ensures quality throughout all lifecycle stages of our products and services. Suppliers profit by conformance to tl 9000 standards, thus validating the quality of product, services and customer care that they provide. The costs of implementing and sustaining tl 9000 are preventive and can be quickly offset by the resulting reduction in the cost of poor quality and a companys overall operating costs. My experience of working with tl quest folks is that the metrics cannot be simply dismissed as not falling in a sample. In 1998 quest forum now tiabpc developed the tl 9000 quality management system qms to meet the supply chain quality requirements of the worldwide communications industry. The tl9000 is a quality management system standard qms defined. The new telecommunications industry standard takes shape. Presented in four categories, these metrics provide a comprehensive picture of performance that will help you make the right decisions about your safety resources, strategy, and. It was created to focus on supply chain directives throughout the international telecommunications industry, including the usa.
It also defines the performance metrics required to measure the progress and results of. It was developed and is managed by the quality excellence for suppliers of. Validation audit requirements handbook checklist tl 9000. Tl 9000 was created by quest quality excellence for suppliers of telecommunications forum. Ppt tl 9000 quality system powerpoint presentation. Tl 9000 includes all of the requirements of the iso 9001 quality standard, plus additional requirements that focus on customer needs, strategic planning, and accountability. The main driving force behind the effort to come up with a quality standard for telecommunications companies is the high cost being incurred by the industry as a result of quality issues. Tl 9000 is in only its fourth full year of implementation, making performance data sparse. This 1 day practical workshop is designed to provide delegates with an overview of the tl 9000 metrics set, based on the additional tl 9000 requirements. This is therefore a major problem report because of the. This quality manual defines the xilinx quality management system qms.
Two new tl 9000 adders in r6 touch on the internal audit program and sustainability assessment. Tl 9000 top results of your surfing tl 9000 start download portable document format pdf and ebooks electronic books free online rating news 20162017 is books that can provide inspiration, insight, knowledge to the reader. Tl 9000 certification what is the tl 9000 standard. Quest has over 100 members from the telecommunications industry service providers, suppliers hardware, software and service, registrars, etc. Read books the tl 9000 guide for auditors ebook download. Pdf this paper presents a combined, highlevel quality view of tl9000 handbook and. Examples are circuit pack return rate, number of problem reports and software update quality. In this ebook we give you specific measurements that should be included in every worldclass organizations safety scorecard. Tl 9000 quality management system measurements handbook gsi.
Develop a quality manual is a high level document that outlines your. The tl9000 the quality standard for the telecommunications. Tl9000 certifying body issue auditor failed to find an. Up and operation of a design process measurement system pdf,178kb. Tl 9000 requirements for conducting an eaudit now included in code of practice registration suspension processes pdf,31kb management of registration profiles pdf,32kb. In addition, it is difficult to find objective evidence for some of the requirements. Using the sots interface will permit an automated andor centralized handling of the outage data file. They also do all the rqms metric reporting and customerspecific metric reporting, including up to 35 different reports that are done centrally. Under the requirements layer is another layer of tl 9000 metrics that apply to hardware, software and services. Tl 9000 metrics provide benchmark data whittington. A twopart quality management system the tl 9000 standard is the telecom industrys unique extension to iso 9001.
The sots interface is a part of the tl 9000 standard owned by the quest forum. Data submission is not the whole scope of a tl 9000 audit. The restart interval is very short and has almost no effect on service. The tl 9000 standard outage template system sots provides an interface for submission of tl 9000 outage data that can be asynchronously processed. Tl 9000 presents auditing challenges because many of the added requirements demand interpretations that are new to iso 9000 auditors, and the auditing of metrics is a completely new experience for them. If you are an employee of a tiabpc member company you can purchase the english language version online at a discount. Read books the tl 9000 guide for auditors ebook free. Alcatel has a website open to all employees that shows their key performance indicators select tl 9000 metrics. You must first login on this page upper right corner to receive the discount. Tl 9000 replaces more than 600 quality standards in the telecom industry and has become an extension of iso 9001.
Free pdf downlaod the tl 9000 guide for auditors book online. Delivered inhouse, this workshop is specifically customised to the needs of the organisation and will provide delegates with the foundation knowledge to develop and implement a metrics programme. However, because tl 9000 is iso 9000 based, we can draw positive. Product cycle cost reduction the iso 9000 group, llc. Free download the tl 9000 guide for auditors download. This article was featured in january 2016s best of back to basics edition. Tl 9000 quality management system measurements handbook 5.
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